Frequently Asked Questions
Read through some of the questions we get asked most often.
General Questions
How much deposit do we pay?
Where do we pick up the keys?
Do you have references?
When do we pay?
What if something breaks at our home?
How do we know that you will have a home for us?
What if we need to cancel?
What if we don't like the home?
Questions about the pool
Is the pool just for us?
Will my pool be overlooked?
When do we need pool heat?
How deep are the pools?
Do you have any indoor pools?
Can we have pool heat for just part of the time?
Do you have any cheaper homes without a pool?
Questions about the area
How far are the homes from Disney World?
How far from Universal Studios and Islands of Adventure?
Are there stores near by?
What about restaurants?
Are the homes in a resort?
What about security?
Questions about the homes
Do we need to bring our own sheets and towels?
Does the kitchen have pots and pans?
Is every room air-conditioned
Are their laundry facilities?
How many TVs are there?
Can we bring our dog?
Is there a BBQ?
How many people can stay in a home?
If the question you are looking for is not here please email me
How much deposit do we pay?
No deposit We take your credit card details as security but your card
is not charged. You make full payment - face to face in Florida
Where do we pick up the keys?
Key pick up is at a check in office located in Kissimmee. We send detailed
directions to the office - it's easy to find.
Do you have references?
I am, sometimes asked to provide references but I am afraid I always say
No
We have lots of satisfied customers - but I am just not prepared to ask
paying customers to act as referees. Without contact details any testimonials
I give would be suspect and I am not willing to give email addresses or
telephone numbers out to strangers. (If you saw some of the offensive
email that I get every day you would understand)
When do we pay?
Payment is made on arrival - at check-in. If you arrive after office hours
we would like you to pay the following day.
What if something breaks at our
home?
You will have the telephone number of the house manager who lives locally.
They are available throughout your stay to deal with any problems that
might arise with your home This support is 24/7
How do we know that you will have
a home for us?
We NEVER let people down. If you reserve a home from us there will be
one waiting for your arrival. - that's a rock solid promise
What if we need to cancel?
If you inform me more than 21 days ahead there is no charge.
A cancellation less than 21 before your arrival date incurs a $200 default
charge.
What if we don't like the home?
If the home that has been allocated to you is unsuitable in any way please
return to the office where the management will try to sort things out
for you. We want you to be happy with your accommodation.
Is the pool just for us?
The pool is just for you and your family - bliss:-)
Will our pool be overlooked?
Lots of people ask this question. In general the answer is yes. Most homes
are overlooked in the pool area to some extent. Our homes are on sub divisions
with other properties, not on huge lots all alone. I like to be honest
about this - lots of companies will offer you a private pool, what they
mean by private is - reserved for your party, they don't mean not overlooked.
When do we need pool heat?
In some ways this is a personal decision. I hate cold water and usually
advise taking pool heat from October to May. Even though day time temperatures
can be hot during these months, the evenings and mornings are quite cool.
Pool heating extends the hours when you can use the pool. I love to take
a swim when we return from the parks in the evenings. Without pool heating
it would be too cold. In the hotter months (Late May - September) you
do not need pool heating at all. Pool heating is $25 + tax per night.
How deep are the pools?
Between 5 and 6 feet
Do you have any indoor pools?
All our homes have outside pools. They are protected by a fine mesh screen
that lets the sunshine in but keeps the wildlife out.
Can we have pool heat for just part of the time?
Pool heating needs to be taken for the whole of your stay, If you are
with us for a long time (3 weeks or more) and only want the heat for one
or more weeks contact us to discuss this.
Do you have any cheaper homes without a pool?
No. All our homes have pools
How far are the homes from Disney World?
All our home locations are within 15 miles of Disney World., with driving
times of 15 - 30 minutes. Click
here for a map
If you would like to guarantee placement on one of the closest locations
there is a supplement of $13 per night for 3 and 4 bedroom homes and $20
per night for 5 and 6 bedroom homes
Click
here to see the closer locations
How far from Universal Studios
and Islands of Adventure?
Universal Studios, Sea World and the other Orlando theme parks are in
Orange County. There are no vacation rentals in Orange County. If you
prefer a home to a hotel you need to be in Osceola County. All our homes
are in Osceola County. Driving times to Universal are around 30 minutes.
Click
here for a map
Are there stores near by?
All our homes are close to stores including a couple of 24 hour ones.
What about restaurants?
Restaurant - to suite all taste and pockets are within a few minutes drive.
Are the homes in a resort?
No, our homes are on residential sub divisions. The kind of places local
people have made their homes.
What about security?
All our home locations have an excellent security record. You need have
no anxiety on this score. I have always felt quite safe - day or night.
Do we need to bring our own sheets
and towels?
No. We provide bed linens and towels but you might like to bring a beach
towel for the pool - and the water parks
Does the kitchen have pots and pans?
Yes. The kitchens are fully equipped to prepare, cook and serve a main
meal
Is every room air-conditioned
Yes
Are there laundry facilities?
Yes - washer, dryer and iron
How many TVs are there?
Our owners are only obliged to provide one TV in the living room but you
will probably find that many homes also have a TV in the master bedroom
although this is not something that we can promise.
Can we bring our dog?
I am sorry but we have a strict no pets policy. As a dog owner myself
I do sympathize
Is there a BBQ?
Many owners have taken the BBQ's out of the home because some inconsiderate
individuals were grilling too close to the house walls or making a mess
of the deck.
How many people can stay in a home?
Our homes are properly licensed and insured. The licence states how many
people can stay at each home. Please don't ask us to break these rules
- because we won't.
Here are the numbers:
3 bedroom home for 8 people plus babies in cribs
4 bedroom home for 10 people plus babies in cribs
5 bedroom home for 12 people plus babies in cribs
6 bedroom home for 14 people plus babies in cribs
(A baby means a "babe in arms", young children using beds are
counted towards the total number)
